FAQ & Help
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FAQ & Help

Frequently Asked Questions (FAQ)

We know your time is valuable. So we've created this list of common questions along with detailed responses from our Customer Care team. In most cases you'll find a quick and comprehensive answer to your question.

  1. Do you have a question related to this travel service?
  2. Do you require help to book online?
  3. Are you experiencing difficulty while trying to book?
  4. Do you have a question about your existing Booking-tours booking?
  5. Do you need to change, amend or cancel your booking?
  6. Is your inquiry about other travel services(e.g. packages, air tickets, car hire, hotels)?
  7. Is your inquiry of a business nature with Booking-tours.com?
  8. Is your inquiry relating to Gift Certificates?

Can't find what you need?

Click here to send the Booking-tours.com Customer Care Team your specific request.

Call Us

Have a problem? Customer support is available in English and Russian 24 hours a day, 7 days a week.

For support in other languages, reach us between 10:00 AM and 8:00 PM UTC on weekdays. On weekends and holidays we're available from 8:00 AM to 6:00 PM.

Contact us on the following numbers: